The Cairns & Tropical North Visitor Information Centre, operated by Tourism Tropical North Queensland, is the only accredited visitor information centre in Cairns. The friendly staff offer visitors a wealth of information, personal assistance and booking services to help them enjoy a tropical experience just right for them. The Visitor Information Centre provides services to walk-in visitors as well via email and phone.
Cairns & Tropical North Visitor Information Centre Team:
 |
|
Val Shields
Manager
Ph: 07 4015 1228
Fax: 07 4051 7509
val.shields@tnq.org.au
Responsibilities:
- To ensure the VIC operates efficiently & cost effectively.
- To ensure all visitors to the VIC are serviced with pride, professionalism & efficiency.
- Ensure all budgets & targets are achieved.
- Ensure all enquiries are answered in a timely and efficient manner.
- Responsible for education and training of all Staff & Volunteers.
- To act as conduit between all TNQ VICS and TQ, and conduct yearly audits and new accreditations.
- To increase sales for VIC and member products.
- Liaise with members for all VIC sales and education of products.
Contact me for:
- All Visitor Information Services.
- Monthly Displays.
- Volunteer Incentives.
Previous tourism experience:
- Over 25 years in all areas and facets of the industry including,
- Retail travel.
- Wholesale travel.
- Airlines.
- Consolidation.
- Fares & Ticketing.
- Business Travel.
- Local Tour Operator & Hotel.
|
|
|
|
 |
|
Henny Goldsmith
Centre Coordinator
Ph: 07 4015 1224
Fax: 07 4051 7509
henny.goldsmith@tnq.org.au
Responsibilities:
Contact me for:
- Product Presentations
- Volunteering
- Agent days
- Famils
- Monthly Displays
- Membership Information
Previous tourism experience:
- KLM (Dutch Airlines) Ticketing Revenue + Accounting Department
- Hotel Reception
- Visitor Information Centre (diverse roles since 2002)
|
|
|
|
 |
|
Vicki McColm
Reservations Coordinator
Ph: 07 4015 1222
Fax: 07 4051 7509
vicki.mccolm@tnq.org.au
Qualifications:
- BBus – Tourism Management
Responsibilities:
- All Customer Online Enquiries
- Conference and Incentives/Groups
- Famils
- All visitor Information Centre day to day operations
Contact me for:
- Famils Conformations
- Agent Days
- Product Presentations
- Monthly Displays
- Membership Enquiries
Previous tourism experience:
- New to the Industry (Previously Volunteered for 12 Months)
- Cert III International Travel & Tourism
- Visitor Information Cert.
|
|
|
|
 |
|
Centre Assistants
Ph: 07 4051 3588
Kitty Barron
Jan Marek
Kylie Kirkwood
Cat Rigby
|
|
|
|
 |
|
Genevieve Tardy
Airport Ambassador Supervisor
Ph: 07 4052 9793
genevieve.tardy@tnq.org.au
Responsibilities:
- Supervision of the Airport Ambassador Volunteer Program
- Administration duties
- Training, Induction, managing day-to-day needs of Ambassadors
- Organising Rosters
- Maintaining strong positive relationship with Airport staff
- Reporting maintenance, safety and security issues to Cairns Airport
- Providing quality customer service to passengers on airport facilities as well as tourist information on our region
- Maintaining a public relations role within the community to inform the general public about airport redevelopment.
Contact me for:
- Help with special-need passengers at Cairns Airport
- Any airport-related situation where Ambassadors might be of help
Previous tourism experience:
- 14 years Airline experience in various roles – Iran Air – British Airways – Malaysia Airlines
- 11 years as a Travel and Tourism Teacher (TAFE)
|
|
|
|
