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6 November 2008

In-touch-header

Stop the Presses - The Latest News - Welcome New Members
- Important Upcomming Events - Seen In The Media - Good News Stories

FROM THE CEO's DESK 

 

 

Dear Members,

 

Over recent months the Board of Tourism Tropical North Queensland has reviewed how best to communicate the range of activities undertaken by the organisation - and the results generated - to our members.

 

The Board has approved a new engagement and communication strategy.  This began in August with the Business and Marketing Plan Forum and Marketing Round Tables which proved extremely successful and was very well attended.  Similar forums will be held twice a year (August and March) and in future will have the participation of Tourism Australia and Tourism Queensland special market representatives.  These forums will be called TNQ Market Updates and Round Table Discussions and will be open to all members.

 

We will also conduct two Insight Forums per annum (May and November) featuring special representation from industry. 

JCU, Tourism Australia and Tourism Queensland will address specific research issues at the Insight Forums and give targeted presentations on specific market intelligence as required.  There will also be two presentations per annum in each of our major LTO precincts.

 

The current structure of the TAG groups will be discontinued as a consequence of our new strategy.

 

A number of strategic panels will also be established to focus on Specialist markets and will have a more strategic focus to address key market issues and provide valuable feedback to the Board.  Strategic Panels will be by invitation of the Board, limited in size and open to members that have a specialist working involvement and demonstrated knowledge of the particular market.

 

The new strategic panel structure will commence this month.

 

I thank all members for their ongoing support and hope that this new and enhanced communications strategy along with use of our TTNQ members’ web-site will provide all members the opportunity of gaining valuable insight into the destination marketing activities of TTNQ.  I also encourage high-level engagement with the key TTNQ specialist staff operating in each of your key markets.
 

Rob Giason Rob Giason
Chief Executive Officer

 

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STOP THE PRESSES

2010 Asian Routes Forum

Cairns has been short-listed to host the Asian Aviation Routes Forum in 2010.  The event which attracts more than 500 representatives from airlines, airports and freight carriers will if won, focus the attention of delegates Cairns Airport and the attractions of Tropical North Queensland, Australia’s second busiest international holiday destination.

 

 

Sunlover Holidays sold

The Queensland Government has sold Sunlover Holidays to the Australian Outback Travel Group (AOT).  The tourism licence reportedly changed hands for $9.7m.

 

 

Pro Dive’s world first

Great Barrier Reef dive operator Pro Dive Cairns has trained its 100,000th certified diver.  The Professional Association of Dive Instructors (PADI) confirmed the achievement is a world first.  The 100,000th certification went to a European tourist last weekend


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THE LATEST NEWS


AGM

The Annual General Meeting re-elected Stephen Olle to the TTNQ Board and also reappointed him as the Board Chairman.  James Dixon was also reappointed as Deputy Chairman and Ross Steele, General Manager of Cairns Convention Centre was appointed to the board.  The 2008 -09 Board consists of Stephen Olle, James Dixon, Richard  Blanchette, Todd Parker, Ian MacLaughlin, Michael Trout, Michael Healy, Michael Coe and Ross Steele. Three vacant positions of Appointed Director will be filled shortly.

 

19_AGM 

 

 
The Cairns Backpacker Famil

The Cairns Backpacker Famil which was held from 13 to 19 October was a true success.  In total 14 agents visited the destination including two Travel Cuts Aussie Specialist from North America.  The Aussie Specialists filmed all their touring, which will be uploaded on the Travel Cuts website in the coming weeks.  This is a great opportunity to showcase the destination.  The agents left the region with more confidence in selling our fantastic destination and indicated they learnt a lot about new products.  A very big thank you to all TNQ operators who supported the famil.

               

6_Backpacker_famil_picture

 

 

Sell TNQ

The CRCB Signature Event starts soon.  This year there has been huge interest from key decision makers in Business Travel.  Last week the teams from CRCB, Cairns Convention Centre and the four accommodation sponsors of Sell TNQ met to review submissions and select 40 participants from 120 applications.  This year workshops will be held in Cairns with TTNQ member businesses promoting their products to the 40 buyers.  The touring itinerary will take in the attractions, accommodation and experiences in Palm Cove and Port Douglas.

 

7_Sell_TNQ


 


 

 
BEA Team Australia Asia Mission

CRCB’s Angela Uhlig was part of the Asia Mission targeting Asia’s corporate meetings and incentive market.  Seven Australian convention bureaux attended.  Last year almost 20,000 delegates from China attended meetings in Australia, a 48% increase from the previous year.
The mission objective was to provide a platform for bureau to meet and present to fully qualified meeting and incentive buyers and to build on relationships in Asia along with Tourism Australia representatives.
Training workshops were held for more than 120 incentive travel buyers and senior level corporate end users from Hong Kong and Shanghai.
 

 

   9_CRBC_Shanghai
 

 

Product Inspection 

Each week the TTNQ team visits a member property/activity to update our product knowledge.  This week we were hosted on a site inspection at Park Regis Piermonde & Park Regis City Quays.  If you would like to host an inspection by the TTNQ team contact Emily.Beresford@tnq.org.au

 

 

14th World Route Development Forum Kuala Lumpur 

TTNQ’s Group Director of Marketing, David Rose and Rob Evans from Cairns Airport attended the Forum last month.  More than 100 airports and 300 of the world’s top airlines, covering every market sector – network carriers, regional operators, low-cost carriers, charter airlines and the cargo airline community were represented at the forum.
The TNQ team had scheduled appointments with carriers from China, Malaysia, Thailand and Indonesia, as well as airlines already serving Cairns such as Cathay Pacific and Continental Airlines. They promoted the technical and operational side of the Cairns airport and the business opportunities presented by a destination that welcomes nearly 800,000 international visitors annually.
David and Rob made the bid, sponsored by the Australian Government for Cairns to host the Asian Routes Forum in 2010.  Cairns has been short listed to host the event.  An announcement will be made before the end of the year and we’ll bring you the news in a future edition of In Touch with TTNQ.

 

 

JCU Symposium

Around 50 delegates gathered in Cairns last week at the second annual JCU Symposium aimed at examining the role of small to medium-sized tourism firms in a mature market.
Held at the Sofitel Reef Casino, the Symposium was designed for tourism managers, industry stakeholders and researchers.  The sessions featured keynote speakers drawn from the private and public sectors representing peak industry associations, education and business leadership.  The key purpose of the Symposium – which was organized by JCU’s Centre for Tropical Tourism & Hospitality was to provide delegates with immediate access to expert advice, commentary and cutting edge research findings. 
Among the speakers were Tourism Minister Desley Boyle, Cairns Regional Council Mayor Val Schier, and TTNQ Group Marketing Director David Rose, who outlined the changing face of the region’s tourist. David presented research showing the growing importance of the international market to TNQ’s tourism operators, as well as the relative performance of the region’s various overseas source markets.

 

Japan Market Update

 This update on the Japan Market was distributed last month and is attached here again for anyone who didn’t have the opportunity to read it the first time around.

 

 

Draft GST Ruling

As you may be aware, there was a draft ruling made by Australian Taxation Office this week which has some impact on tourism providers, particularly in relation to cancellations and GST.  Attached is further information on the ruling from MacDonnells Law.

 


Inbound Up North

Fifty members of Australian Tourism Export Council (ATEC) and 50 local tourism industry representatives joined the regular Friday tree planting with Conservation Volunteers Australia near Thomatis Creek last Friday.
The project was an activity of Inbound Up North which has brought 50 Inbound Tour Operators from around Australia to meet the local tourism industry and learn about the tourism experiences available for their international clients in Tropical North Queensland.
The objective of the project is to focus on environmental sustainability and for the ATEC members to give something back to the community which hosted their visit.

 

     14_ATEC  15_ATEC
 

 

Food & Wine Writer in TNQ

Freelance Travel Writer Kerry Heaney spent four days in TNQ as part of a seven-day Queensland itinerary organised by Tourism Queensland writing about dining experiences.

 

 

Green Season Campaign

See the attached advertising from Virgin Blue.  This TNQ Green Season Campaign running to the end of November is really dominating the advertisement. 

 

Virgin
 

 

TNQ Feature in CIM

Altan Mehmet, from business tourism magazine CIM tells us the magazine plans to publish a feature on TNQ in their January 2009 edition and will be contacting potential advertisers shortly.

 

 

BEA Team Australia Asia Mission

Oz Talk is the largest travel expo of its kind in New Zealand.  The expo provides a forum for up to 145 Australian Tourism Operators to showcase their products to over 200 travel agents (retailers & wholesalers) from around New Zealand and the Pacific.  There is also an opportunity for TNQ Operators to showcase their product to consumers direct through a consumer travel expo in Auckland. 

Dates for the expo and consumer event as follows;
OZTalk 2009 Travel Trade Expo: Friday 17 - Saturday 18 April 2009
OZTalk 2009 Consumer Travel Expo: Sunday 19 April 2009

If you would like to participate please register on Tourism Australia's Trade Events Website.  Applications close on Wednesday, 3rd December 2008.  If you have any further questions regarding the event please contact Jana Stankovich at jana.stankovich@tnq.org.au

 

 

Crocodile Trophy

You’ve probably been reading about the Crocodile Trophy in the Sports section of the Cairns Post.  Over 160 cyclists and crew participated the most challenging mountain bike race in the world, riding 1300km over 10 days, much of it on unsealed roads.  In addition to the local media coverage, SBS sent TV images around the world.  Cyclists crossed the finish line at Cape Tribulation last Thursday and enjoyed a post race function at Cape Tribulation Resort and Spa before heading for Ferntree Rainforest Lodge for the night.  As well as the spectacle, the race injected more than $500,000 into the local economy.

 

 

NZ Newspaper Feature on Tropical North Queensland

Following the success of the QLD newspaper supplement programme campaign released into New Zealand earlier this year, Tourism Tropical North Queensland & Tourism Queensland have secured a 16 page dedicated Tropical North Queensland supplement.  This supplement will be distributed via NZ Herald and Sunday Star Times and will directly reach 300,000 consumers across New Zealand.
The Tropical North Queensland supplement will be inserted in late March 2009 and you have the opportunity to advertise your product in this effective and targeted campaign.
In New Zealand, research and subsequent marketing activity by TTNQ and Tourism Queensland has highlighted the need for a consumer focused campaign and this programme is just the beginning of a strategy to reposition Queensland and TNQ as offering the diversity and particular standards that these savvy travellers demand.
If you are interested in participating please complete the attached New Zealand Market Newspaper Supplment Program 2009 Booking Form and return it to Tourism Queensland's office in New Zealand no later than 13 November 2008.  If you have questions contact Jana Stankovich at
jana.stankovich@tnq.org.au or ph 4015 1215.

 

Guam

TTNQ makes the Anderson Airforce Base military news. Full article....


 

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WELCOME NEW MEMBERS

New bronze member, Cape Tribulation Exotic Fruit Farm operates a certified organic orchard which offers two ECO Certified Ecotourism products: Bed and Breakfast with two cottages adjacent to privately owned World Heritage Rainforest; and an Exotic Fruit Tasting and Farm Tour, which operates daily at 2pm.

New associate level member, Blockey Consulting provides a unique perspective on a range of critical business issues, giving independent advisory services and analysis to a variety of clients from governments and regional development bodies, to indigenous, tourism, mining and private enterprises. Jeremy Blockey has worked in economics related roles in Cairns for 20 years.

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IMPORTANT UPCOMING EVENTS

Rainforest Tourism Industry Night - Wednesday 12 November

Come along for an overview and update on rainforest research and listen to our Guest Speaker, Pam Birkett from Daintree Discovery Centre.  This is your opportunity to learn how the tourism industry and researchers are working together towards sustainability.  Venue: Rydges Tradewinds – E Bar (pls note the original invitation sent last Friday, was not clear about the venue) commencing 6pm with light refreshments.  Click here for the invitation and RSVP information.

 

Sponsor a tree in the Daintree Rainforest

The Australian Rainforest Foundation will be planting the last of 3000 trees sponsored by TTNQ, PDDT and TQ on 18 November.  TTNQ ran an online campaign where people could have a tree planted in the Daintree rainforest in their name.  The rainforest regeneration campaign was an instant hit and the 3000 opportunities being taken up almost overnight.  The nursery plants have grown sufficiently large to be able to survive on-site at Cape Tribulation.  Volunteers have been busy planting and the project will be finalised with the last trees going into the soil on 18 November. 

 

New Zealand Mega Famil

Mark 19 November - 26 November in your diary for the 2008 New Zealand Mega Famil.  40 agents travelling in four groups will be in TNQ for seven days.  A half day work-shop session will be held on Saturday 22 November followed by a Networking Function with the agents.  We’ll bring you further details in future editions.

 

Baz Luhrmann's Movie "Australia"

TTNQ has a very special Members’ evening planned on 26 November in association with Baz Luhrmann’s film "Australia".  Put the date in your diary and we’ll provide more details soon.  View the TA commercials


TTNQ Volunteers Christmas Party

Most of our members will be aware the TTNQ Accredited Visitor Information Centre in Cairns and the Airport Ambassador program relies heavily on Volunteers.
These Volunteers kindly donate their time (generally 12 hours per week) to welcome the many visitors into our region, as well as time to educate themselves on our members products.
Our organisation considers these volunteers to be the back bone of our operation and relies on them heavily to provide a service to the tourism industry, which they do with dedication and passion.
Every year to say thanks to our volunteers we have a Christmas party and provide gift bags.
We are hoping that our members may be able to contribute to these gifts bags in the form of vouchers to experience your product or with donations of merchandise etc.
We currently have 40 volunteers and your support would be very much appreciated by TTNQ and the volunteers.
If you are able to assist please email
val.shields@tnq.org.au or drop into the centre and meet some of the volunteers.
Thank you in advance for your continued support.

 

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SEEN IN THE MEDIA

  • Peppers Balé Resort and Elandra Resort in Travel & Leisure Magazine November edition.
  • Gateway Torres Strait Resort in The Sunday Telegraph 2 November.  Read full article Page 1 Page 2
  • Hot-Air balloon and Shangri-la Hoel in Sundail Mail Adelaide 2 November.
  • Executive Retreats in Holidays for Couples 1 October.

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GOOD NEWS STORIES

Simon Vaughan at Travel Cuts thanks Jana Stankovich at TTNQ for the Backpacker famil experience for his staff.

Hello Jana,

Thanks for the photo. We've already heard from David and he's still breathless with excitement...and exhaustion, I suspect. It certainly sounds as though you out did yourselves in taking good care of them. I am looking forward to speaking to them both when they're back.
We'll keep you posted with "Phil's" progress (videographer). It sounds as though they got quite a bit of footage. It should be fun.
Please do let us know about future agent famils. We would definitely be interested in sending people again if the timing is right.  As for Guy and me, as long as the spare seat is very comfortable, you might even get us on board!
Thanks again for all your help and enthusiasm. I'll give the waiter your best at lunch!

Cheers,
Simon

 

Verandah’s restaurant in Port Douglas received this letter from a happy customer.

Hi,

Last week I stayed at Verandahs in Port Douglas for a few days with my partner.
We had a beautiful and relaxing time, so relaxing that I left my bag behind at the last cafe where we had lunch!
After returning to Cairns I noticed I missed my bag with both our wallets, phone, credit cards...the lot!
Not knowing what to do I contacted Sue at Verandahs who sent her husband up the road straight away to look for the cafe.
They were closed already but left a note on the window 'bag found'. I was so relieved that they kept my bag and everything was still inside.
A big 'Thank you' to 'Wraps on Macrossan' and Verandahs for great customer service, yes, Port Douglas is nice!

Gigi

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If you have a good news story or have achieved a recent success please send your information to Stevie King.

   

TTNQ Corporate Sponsors

Brought to you by TTNQ's Corporate Sponsors.

 

In Touch with TTNQ e-newsletter is produced by Tourism Tropical North Queensland. If you would like to unsubscribe to future mailings of In Touch with TTNQ, please email membership@tnq.org.au.  

While every effort is made to ensure the information in this newsletter is accurate, Tourism Tropical North Queensland disclaims all responsibility and liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs incurred as a result of the information being inaccurate or incomplete in anyway, and for any reason.